31.01.2012
The annual Tracker Network Conference is back again in 2012 by popular demand; open to all users of the Arena Tracker Suite and invited guests. DATE: Thursday 17 th May 2012 VENUE: Lion Court Conference Centre, Holborn, London, WC1V 6NY...
Read more >23.01.2012
Interested in accessing Tracker on a Symbian handset or iPhone? With the explosion of iPhone and Symbian users, a number of Tracker users have suggested Arena consider developing an App for accessing Tracker - but nobody seems clear about what...
Read more >23.01.2012
Resident involvement and feedback programmes are too important, so landlords are not waiting for new regulations to come in before they put effective systems in place. The TSA only got around to releasing its proposals for the economic and (somewhat...
Read more >23.01.2012
An established Tracker Suite user, Victory Housing Trust has just added the Feedback Tracker module to help consolidate and illustrate its tenant feedback programme. The Arena Tracker Suite is already a well established management tool at Victory Housing Trust, a...
Read more >23.01.2012
The Community Involvement Team at The London Borough of Hillingdon is pleased to become new users of Tracker Suite and received its user training from Arena just before Christmas. Keen for Tracker to have a positive impact on its priorities and plans for...
Read more >23.01.2012
Circle Living, like a growing number of HAs, is replacing “ineffective” spreadsheet based reporting systems with Arena’s Tracker Suite to dramatically improve performance and reporting. In December 2011, Circle Living joined the growing list of users of Arena’s core Tracker...
Read more >23.01.2012
Just over a year ago, Leeds based Aire Valley Homes identified the need to improve its customer involvement processes. And after much research and evaluation its solution was to obtain and integrate the Tracker Suite from Arena Partnership. Aire Valley...
Read more >23.01.2012
With the release of the STAR Survey last July many landlords are looking to update their resident satisfaction data. Over two-thirds of them are implementing small and simple questionnaires with almost half opting for either monthly or quarterly activities. Following...
Read more >26.09.2011
All Tracker users now have access to the Tracker Training Site which contains realistic but fictitious database and records. It is available for Tracker users to: View modules that may not be available in their own site Practice creating records...
Read more >26.09.2011
Tracker Suite users can be reassured that all the security built into their Tracker software to protect their data has just been thoroughly tested by IT security company NGS Secure. They conducted what is known as a ‘Penetration test’ which...
Read more >26.09.2011
Housemark announced in July the final outcomes of consultation on the new STAR survey and landlords are now able to planning their first surveys. The general consensus seems to be that STAR is a massive improvement on STATUS with more...
Read more >26.09.2011
The Tracker Network, the national user group for the Arena Tracker Suite, has announced that Gravesham Borough Council, based in North Kent with c.5,900 homes, has become its latest member. Anne Phillips, Tenant Participation Manager, was first introduced to Tracker...
Read more >26.09.2011
A new website that gives residents personal access to their own secure pages is being launched by Rooftop Housing Group, based in Evesham. Residents are being invited to complete an on-line questionnaire to gather feedback about this new facility which...
Read more >26.09.2011
The TSA has released details of resident satisfaction included in 2011 RSRs, showing a continuation of the year-on-year improvements seen over recent years: Satisfaction with overall services provided by their PRP: 83.1% (81.8% in 2010) The average for all Tracker...
Read more >17.08.2011
The TSA has released its annual statistics based on the 2011 RSR returns for English Private Registered Providers (PRPs): The sector has grown by 3.7% in terms of stock from 2010 90% of stock is owned by 17% of PRPs...
Read more >04.07.2011
With the recent regulatory chaos, much of the momentum for increasing the effectiveness of resident involvement has been lost - so what needs to be done to restore impetus? Many of the ideas championed before the demise of the Housing...
Read more >24.05.2011
A total of 234,000 new households are forming a year, deepening the shortage of housing in England, according to a report published today. The Town and Country Planning Association , in a study entitled New and novel household projections for...
Read more >06.04.2011
Attracting delegates from across the country and from nearly every registered Tracker Suite customer, this year’s highly successful one-day, Network Conference focused on sharing best practice experiences. Key topics included: resident participation, tenant feedback, customer communications, and the use of...
Read more >15.02.2011
Housemark has announced the consultation process it will follow in developing a replacement to STATUS which will be known as STAR ( S urvey of T enants A nd R esidents). Consultation is scheduled for March/April this year and will...
Read more >12.01.2011
Many of you will know Jamie Owen as the calm and patient voice on the end of the phone or email, helping to answer your queries and keep your Tracker Suite running. Now that we have around 50 landlords using...
Read more >12.01.2011
We are delighted to welcome South Northants Homes to the Tracker Suite ‘club’. South Northants Homes based in Towcester, was formed in 2008 as a new not-for-profit housing association following the transfer of over 2,900 homes from South Northamptonshire Council....
Read more >13.12.2010
Do you know just what benefits the Arena Survey Service is bringing to Tracker Suite users across the country? From one-off postal surveys to building telephone surveys there are many aspects of survey services we provide and many ways in...
Read more >01.09.2010
The month of August saw Moat Housing Group, with approximately 20,000 homes throughout Kent, Sussex, Essex, Hertfordshire and South London, Gravesham Council in Kent (c6,000 homes) and South Northants Housing Association (c3,000 homes) become Tracker users. We are also delighted...
Read more >22.07.2010
Due to a growing demand for its Survey Services, Arena Partnership has added to thesurvey team in terms of both staffing and hardware. Tracey Watts joined the Arena team in March and is responsible for the scanning and uploading of surveys...
Read more >21.06.2010
Compliments from existing clients are of course both welcome and often helpful to other would-be customers. One Vision Housing recently became a Tracker Suite user organisation, and it is with pride that we share with you a short clip that...
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