Participation Modules

OVERVIEW

The participation modules help you to understand who is getting involved, in what, and the impact it is having. You can identify different groups of residents according to their profiles, interests or participation history to ensure efficient focusing of resources to achieve the best outcomes.

Tracker quantifies participation to create indicators, tables, graphs and trends which can be used to set objectives, track performance and benchmark against other landlords.

TP TRACKER MODULE

This core module is where you search for a resident’s details and create records of contact with them or of their participation. Activities can be reviewed by hours of engagement, numbers participating or new people engaged and trended over time.

Profiles of participants can be compared between different activities and with the overall resident population. This supports the development of engagement strategies, objective setting and progress tracking.

IMPACT TRACKER MODULE

This module enhances the range of data which can be recorded about a participation event or programme: expenses claimed by participants, other costs, staff and agency involvement and planned or unexpected outcomes achieved. Relevant documents can be stored for easy retrieval and reports created about events.

On completion, the user has all the information to hand for conducting an evaluation, including comparative ranking of programmes.

DIVERSITY MONITORING MODULE (PARTICIPANTS)

Variations in engagement by different diversity groups are identified with a simple ‘traffic light’ alert system, to highlight areas of potential concern.

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CASE NOTES

 

The ‘Participation Curve’ provides a visual fingerprint of a landlord’s participation: a short, steep curve indicates a small number of very active participants, while a long, shallow curve indicates broad representation but a shortage of the really committed ‘ambassadors’.

 

Landlord F uses Tracker to analyse different types of participation activity: responding to requests for feedback; supporting local community groups; getting involved in the overall representative forum; being a tenant board member; working in a voluntary capacity as a community inspector or news reporter; and playing a role in a regional or national tenant group.

 

Landlord O reviews the diversity groups which are participating less than the norm, identifies potential participants and targets them; this may involve creating new participation opportunities to match the interests and availability of these groups.