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TPTracker® software solutions

for Housing Associations, Charities and Businesses

A database of all your contacts linked to options for

Profiling ♦ Informing ♦ Listening ♦ Involving ♦ Supporting ♦ Thanking

 

Tailored solutions for each of your teams

TPTracker®

for Social Housing Providers

TPTracker®

for Charities

TPTracker®

for Businesses

Resident

Engagement

Teams

Customer

Insight

Teams

Community

Support

Teams

Fund-

raising

Teams

Service

Delivery

Teams

Customer

Contact

Teams

Customer

Feedback

Teams

Secure, mobile, easy to use, web-based software

For your staff to manage a wide range of customer engagement activities. Secure access is available via any browser wherever you are, in the office, at home or out in the community. The software is optimised for PC, tablet or smartphone.

Supported by our team of experts who you can talk to

We’ve been delivering TPTracker software and services to social housing providers, charities and social enterprises since 2003. We work tirelessly to ensure your TPTracker software is very easy to use and makes a real impact on your efficiency and effectiveness.

A complete database of people at the heart of your system

Really easy access to personal details, contact details, profiling fields, interests and communication preferences. Use for look-ups, analyses, reports and investigations. Profile individuals or groups. Select groups matching a profile. One database at the heart of everything.

Many forms of customer engagement managed in one system

Communication: Keep them informed of the things that matter to them. Feedback: Listen, interpret and act on their views.                Participation: Involve them in the organisation and recognise their contributions. Support: Help and care for them and their communities.

Use your contacts’ preferred methods of communication and comply with GDPR

TPTracker will help you communicate in the most efficient way, using each person’s preferred method. You can collect and record their consent, ensuring compliance with GDPR and providing full traceability.

Evaluate outcomes, impact, social value and value for money

TPTracker gives you an easy way to record all the inputs to your involvement or support programmes. Combining these with records of outputs, outcomes and impacts gives you an idea of the overall impact, value for money and social value generated for individuals and programmes.

An inbuilt, multi-channel survey toolkit

Create your own questionnaires and use Text/SMS, phone, post, online or face to face methods to collect feedback. TPTracker will help you select targets, profile respondents, analyse your responses and report on the outcomes.

Quotes, licence fees and getting you started

Tell us what you need and we will design a solution for you from our range of off-the-shelf options. We’ll give you a quote and can get you started within days. There are no long-term contracts, just an annual licence fee for your organisation covering as many users as you wish.

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