Best Practice Advice

Sharing expertise and best practice

The Arena team has expertise in a number of specialist areas which we are happy to share best practice experiences with TPTracker Network Members:

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Profiling

Using customer insight to anticipate residents’ needs and target resources efficiently;

Communication

Using the ways residents have said they would prefer to be contacted;

Involvement

Recruiting, supporting and recognising participants; evaluating their impact;

Feedback

Listening and responding to the voice of your residents;

Programme Management

Managing and evaluating support or community programmes;

Performance

Using data to drive business improvement and value for money.

Best Practice Advice
Hackney HomesSaffron Housing TrustRed Kite Community Housing
Waveney District CouncilMelinMerlin Housing Society
Wealden DCNottingham City HomesLewes District Council
NW LeicsWelwyn Hatfield Community Housing TrustGreenfields Community Housing

"Sharing ideas and experiences is excellent."

Alex Williams, Rooftop

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