The Arena team has expertise in a number of specialist areas which we are happy to share best practice experiences with TPTracker Network Members:
- Profiling: Using customer insight to anticipate residents’ needs and target resources efficiently;
- Communication: Using the ways residents have said they would prefer to be contacted;
- Involvement: Recruiting, supporting and recognising participants; evaluating their impact;
- Feedback: Listening and responding to the voice of your residents;
- Programme Management: Managing and evaluating support or community programmes;
- Performance: Using data to drive business improvement and value for money.