Best Practice Advice

Sharing expertise and best practice

The Arena team has expertise in a number of specialist areas which we are happy to share best practice experiences with TPTracker Network Members:

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Profiling

Using customer insight to anticipate residents’ needs and target resources efficiently;

Communication

Using the ways residents have said they would prefer to be contacted;

Involvement

Recruiting, supporting and recognising participants; evaluating their impact;

Feedback

Listening and responding to the voice of your residents;

Programme Management

Managing and evaluating support or community programmes;

Performance

Using data to drive business improvement and value for money.

Best Practice Advice
Welwyn Hatfield Community Housing TrustLeedsLewes District Council
First Choice HomesSwan HousingWest Kent
CharnwoodCommunity GatewayPeaks & Plains
Watford Community Housing TrustRochdale BoroughwideHackney Homes

"Sharing ideas and experiences is excellent."

Alex Williams, Rooftop

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