Best Practice Advice

Sharing expertise and best practice

The Arena team has expertise in a number of specialist areas which we are happy to share best practice experiences with TPTracker Network Members:

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  • Profiling: Using customer insight to anticipate residents’ needs and target resources efficiently;
  • Communication: Using the ways residents have said they would prefer to be contacted;
  • Involvement: Recruiting, supporting and recognising participants; evaluating their impact;
  • Feedback: Listening and responding to the voice of your residents;
  • Programme Management: Managing and evaluating support or community programmes;
  • Performance: Using data to drive business improvement and value for money.
Best Practice Advice
PioneerCommunity GatewayGreenfields Community Housing
West KentLeedsWealden DC
Coastline HousingWelwyn Hatfield Community Housing TrustRooftop
Watford Community Housing TrustRed Kite Community HousingStockport Homes

"Sharing ideas and experiences is excellent."

Alex Williams, Rooftop

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