Best Practice Advice

Sharing expertise and best practice

The Arena team has expertise in a number of specialist areas which we are happy to share best practice experiences with TPTracker Network Members:

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Using customer insight to anticipate residents’ needs and target resources efficiently;


Using the ways residents have said they would prefer to be contacted;


Recruiting, supporting and recognising participants; evaluating their impact;


Listening and responding to the voice of your residents;

Programme Management

Managing and evaluating support or community programmes;


Using data to drive business improvement and value for money.

Best Practice Advice
Accent GroupWelwyn Hatfield Community Housing TrustPeaks & Plains
Lewes District CouncilRobert MoyCoastline Housing
C&CLeedsRochdale Boroughwide
Swan HousingTendringWatford Community Housing Trust

"Sharing ideas and experiences is excellent."

Alex Williams, Rooftop

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