The Arena team has expertise in a number of specialist areas which we are happy to share best practice experiences with TPTracker Network Members:
Using customer insight to anticipate residents’ needs and target resources efficiently;
Using the ways residents have said they would prefer to be contacted;
Recruiting, supporting and recognising participants; evaluating their impact;
Listening and responding to the voice of your residents;
Managing and evaluating support or community programmes;
Using data to drive business improvement and value for money.