Survey Design and Delivery

Designing and delivering your customer feedback surveys for you

Whether you have TPTracker software or not, you may prefer to use someone else to manage your customer surveys for you. With our specialist expertise and back-office support, we can offer efficient, cost-effective options using your customers’ preferred methods of contact and generating valuable insights.

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Our approach is to work with you, listen to your needs and tailor your programme of customer surveys to meet your objectives; this gives you a stress-free, one-stop-shop for all your survey needs, including:

  • Designing the questionnaire.
  • Calculating sample sizes.
  • Delivering the survey.
  • Processing responses.
  • Analysing and interpreting the data.
  • Presenting key findings and recommendations to you.

We are recognised providers of STAR Surveys and StarT surveys to social housing providers and can also deliver a variety of profiling and other customer insight surveys.

The benefits of choosing Arena Partnership to deliver your resident surveys include:

  • Our knowledge and experience to help you select the right questions, survey the right numbers of customers and avoid over surveying.
  • Access to our TPTracker dashboard so you can track progress and review results and analysis in ‘real time’. Allowing you to be involved and informed at all times.
  • A choice of delivery methods (post, telephone, SMS, online, etc.) based on your needs and your customers’ preferences.
  • Use of our Freepost reply service and specialist data processing team to save you time and resources.
  • Our AptQuest telephone surveyors are all trained and experienced employees of a social enterprise, with a natural empathy with respondents.
  • Clear presentation of data and analysis from TPTracker helps you communicate results and headline figures to your customers and stakeholders.
  • Our team can help you gain insight from your surveys, making recommendations and developing action plans in response. These can be in detailed written reports, guidance notes, small workshops or onsite presentations of the results.

If you would like a quote for your next survey campaign(s) please email: sandy@arenapartnership.co.uk or call 01603 813932 to discuss your needs.

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Survey Design and Delivery
Saffron Housing TrustPeaks & PlainsWest Kent
PioneerFirst Choice HomesWealden DC
TendringGreenfields Community HousingDCH
Rochdale BoroughwideCoastline HousingWelwyn Hatfield Community Housing Trust

"We’re very pleased with the survey results and the report. I’d like to thank you and your team for the service you’ve provided, we’re very pleased with every aspect of the survey exercise."

Mo Woosnam, Mid-Wales

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