Technical Support

Getting the best out of your Tracker software

TPTracker software has been designed with an intuitive interface and ‘app like’ feel so minimal training and technical support are needed. On-line help boxes and downloadable user guides also aid users in familiarising themselves and getting the most out of their software.

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In addition to this we have a dedicated and friendly support team that are always on hand to deal with technical support enquiries and signpost to the relevant resources needed. Whatever your level of technical support needs the Arena Partnership Team are here to help.

Ways in which Arena Partnership can help TPTracker site users to meet their precise needs:

  • Developing a close relationship with all the key people in your team, such as those responsible for: tenant involvement; customer feedback; resident profiling and insight; community support programmes; IT and business improvement;
  • Keeping in regular contact with you to maintain the relevance of the service to you and supplement the expertise of your team;
  • Providing professional expertise in areas relating to communications, data protection, survey methodologies, tenant participation or community development.
  • Access to the Support desk
  • Staff training sessions
  • Customising your site to fit your specific requirements
Technical Support
RooftopC&CMerlin Housing Society
West KentLeedsDCH
Greenfields Community HousingTendringLewes District Council
Rochdale BoroughwideNottingham City HomesCommunity Gateway

"The support provided is very helpful, friendly and quick to respond."

Jennifer Griffiths, Merlin

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