Stay up to date with Arena Partnership’s latest news updates. Along with hand-picked stories from the social housing sector and posts relating to resident involvement, community engagement, social value and customer feedback.

Correlation between Net Promoter Scores and Overall Satisfaction
2017 TPTracker Free Updates Announced

Posted in ALL, on May 2nd, 2017 by Admin

The latest updates to your TPTracker software will be released in May and June 2017. These will include improvements to the Login process and the Profiles Module making it quicker to login, easier to navigate and giving you even more options for profiling your database. Read more >

TPTracker Smaller Landlords version

Posted in ALL, on October 18th, 2016 by Admin

A new version of the TPTracker toolkit is now available for smaller landlords, with a database capacity, range of features and a monthly license fee designed to suit their needs. Read more >

Standardising outcome measures

Posted in ALL, on September 14th, 2016 by Admin

The Communities Team at Plymouth Community Homes is using the TPTracker Support package to ensure records of activities, costs, staff… Read more >

Changing needs / changing software

Posted in ALL, on September 1st, 2016 by Admin

The Customer and Community Engagement Team at Stockport Homes used TPTracker Participation module for many years, but changing priorities and… Read more >

Online surveys show lower satisfaction

Posted in ALL, Resident Feedback, on April 25th, 2016 by Admin

Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest ‘TPTracker Report’ investigates whether this is simply, as one might assume, due to more younger people responding online. Read more >