For Customer Contact teams

For businesses to manage your contacts and communicate with GDPR compliance.

Are you a small or medium sized business, with a database of contacts?

Do you have a contact management tool that is not giving you what you need, costs too much and can’t adapt and grow as your business moves forward? Or are you currently using spreadsheets and want to move on to something better? Then TPTracker® is for you.

What is TPTracker for BUSINESS?

TPTracker® is a cloud-based contact management software service which enables you to manage your database of contacts.

TPTracker® software has been in use for more than 15 years and is recognised for its ease of use, very clear and simple navigation and great flexibility to adapt to your own specific needs.

How will it benefit me?

You will have just one central database of all your contacts (customers, prospects, suppliers, staff and other contacts) at the heart of your TPTracker® software package.

All your team’s different records will be linked to this one database: Contacts, Profiles, Communications and History giving you a ‘Single source of data’.

Clear navigation with easy indexing and look-ups will allow you and your team to quickly find, interpret and share all the information you need:

SPEED: Look up contacts

Instant access to the contact details and background profiles of specific contacts.

INFORMATION: Track clients

Follow the history of your communications and activities with each of your contacts.

EFFICIENCY: Communicate quickly

Use TPTracker® to send emails, texts or mailings to individuals or groups and automatically record the outcomes.

INSIGHT: Profile individuals or groups

Gain insight into your customer base to develop winning strategies.

COMPLIANCE: Store data securely

An easy way to ensure you manage your data in full compliance with GDPR rules


Are there any upfront costs?

No”. We will listen to you, put together a package to meet your needs, format and upload your existing data for you and train you to get started. All you pay is a licence fee to use it. We like to keep things simple!

How many people can use it?

Our most popular feature is that YOU control who has access to your TPTracker® system. You pay for a single licence per organisation and can have as many users as you need.

Many of our competitors charge a licence fee per user, but with TPTracker® you can rest assured that as your team grows, your costs won’t keep escalating up.

Can I talk to a real person?

And our second most popular feature is that we are real people on the end of a phone and we will set up your TPTracker® system for you and give you advice and training on how to get the best out of it. There are no bots here!

How secure is my data?

TPTracker® is protected with very high levels of security, so while your system remains easy to access, your data stays safe. You control the access to it by authorised users only. And we guarantee that everything is hosted on servers which are on the UK mainland, to comply with data protection requirements.

Licence fees

TPTracker® is a web-based service which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.

We charge a licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker® and what they can see or do.

Your licence fee will be determined by (a) the database storage capacity you will need and (b) the package you choose.

CUSTOMER SURVEYS OPTION: You can add this option at any time, for managing multi-channel surveys (post, phone, SMS/Text, online or face to face) to gather and interpret your customers’ feedback. [See the ‘DIY Survey Toolkit’ page for details of all that’s included]

All prices shown are excluding VAT

Getting you started

Firstly, we want to get to know you so we really understand what you need, so we will come and spend a half day with you and your team, listening to what you want and sharing ideas with you. There will be no charge for this visit.

This will mean we can set your TPTracker® solution up for you in the best possible way, load your initial database for you and then offer the best possible advice about using it all.

You could then start to use TPTracker®, learning as you go from the in-built ‘how to’ guides; it is very really easy to find your way around. The Support Desk is always there to help you when you need it.

However, we do recommend some on-site training to make life easier for you and make sure you are aware of ALL that TPTracker® can do for you:

Half a day to check that you have all the fields you need in your database and that your TPTracker® administrator knows how to manage security settings and user access. we will then train up to 12 users.

If you have a lot of users, this could be used to ‘train the trainers’ so you can take things forward yourself, or we can add in extra days to train your teams for you, if you prefer.

Half a day extra if you have added the Customer Surveys option, to train the team members who will be creating questionnaires and managing feedback campaigns.

Our on-site training fees are £850 + VAT per day or £550 + VAT per half day, fully inclusive of all our expenses.

Continuing to support you

Your licence fee gives you free access to the TPTracker® Support Desk during normal office hours: that’s 9 to 5 on Mondays to Thursdays and 9 to 4 on Fridays, excluding Bank Holidays. We are also contactable by phone and email if you prefer. Our team is solely there to support users of TPTracker® so they all have a good knowledge of best practice in the sector which they are happy to share.

Arranging a demo

So if you think TPTracker® may be able to help you and your teams, give us a call and we will arrange a visit to listen to what you need, suggest the options for you and give your team a demonstration. Just pick up the phone or email us:

08456 432 872 or

For Customer Contact teams

Request more information

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