Case Studies

The organisations using TPTracker® software have many examples of how it has helped them:

  • Gaining insight into their customers’ needs and wishes;
  • Communicating with their contacts more effectively;
  • Listening, interpreting and responding to feedback;
  • Managing and evaluating participation, support or community development initiatives;
  • Generally running their operations more efficiently.
Does ‘Net Promoter Score’ tell us anything different to ‘Satisfaction’?
A fresh approach to surveys and customer insight

Red Kite Community Housing is adopting a new approach to gathering customer feedback, moving to a system of asking customers for their views on a service just after they have received it and using the contact method which is most convenient for them. Read more >

Red Kite Community Housing
Lewes District CouncilRooftopRed Kite Community Housing
Great Places Housing GroupWealden DCStockport Homes
CharnwoodNottingham City HomesC&C
Robert MoyAccent GroupPeaks & Plains

"TPTracker will reform the way we collate the data, hard and soft, and make life much easier for all involved."

Kally Bhartti, Accord