Case Studies

The organisations using TPTracker software have many examples of how this has helped them to gain insight into their customers’ needs and wishes, communicate more effectively, listen to and respond to feedback, manage and evaluate participation, support or community development initiatives and generally run their operations more efficiently.


Getting more for less
Using SMS to gather feedback

Melin Homes adopted the TPTracker Survey package to improve customer feedback. Until using TPTracker Melin Homes main method of gathering customer… Read more >

A fresh approach to surveys and customer insight

Red Kite Community Housing is adopting a new approach to gathering customer feedback, moving to a system of asking customers for their views on a service just after they have received it and using the contact method which is most convenient for them. Read more >

Red Kite Community Housing
Riverside Housing – Support Tracker

Riverside HA effectively uses the CR Tracker Module (now named Support Tracker) to evaluate resources going into Community Regeneration Programmes and the Performance Indicators gained through delivering such schemes. Read more >

Circle Living – TP Tracker

Circle Living cites the Performance Indicator Reporting and Benchmarking capabilities of TP Tracker as valuable tools in targeting service delivery and evaluating success. Read more >

Plymouth Community HomesMerlin Housing SocietyHackney Homes
Lewes District CouncilRooftopWelwyn Hatfield Community Housing Trust
Nottingham City HomesPeaks & PlainsC&C
NW LeicsRed Kite Community HousingCommunity Gateway

"TPTracker will reform the way we collate the data, hard and soft, and make life much easier for all involved."

Kally Bhartti, Accord