Resident Feedback

Online surveys show lower satisfaction

Posted in ALL, Resident Feedback, on April 25th, 2016 by Admin

Survey responses obtained online are showing generally lower levels of satisfaction than those obtained by other methods. The latest ‘TPTracker Report’ investigates whether this is simply, as one might assume, due to more younger people responding online. Read more >

How Scrutiny Live’s 5 key findings can boost your tenant engagement

Posted in ALL, Community Engagement, Resident Communication, Resident Feedback, Resident Involvement, Social Value, on August 28th, 2015 by Admin

A group of tenants from housing associations nationwide met at the CIH conference to scrutinise three key areas of a recent survey carried out by National Tenant Organisations. Scrutiny Live’s conclusive report that followed outlined five key findings, and was accompanied by a lively launch on Twitter highlighting the positive effects of tenant engagement. Read more >

6 Things You Need to Know About HouseMark’s New StarT Survey Framework

Posted in ALL, Resident Feedback, Resident Involvement, on May 28th, 2015 by Admin

Those working in the social housing sector and involved in examining resident satisfaction will have undoubtedly heard of HouseMark’s STAR (Survey of Tenants and Residents). At the end of April 2015 HouseMark also launched its StarT framework. This now allows landlords to follow guidance and benchmark transactional surveys in addition to their STAR surveys. Read more >

Social Value Buzzwords – A 5 Minute Guide to Social Value