For Community Support teams

A package for managing your programmes of community or personal support

Track individual clients through their intervention support programmes and evaluate the outcomes achieved and the impact on each client.

Track all the programme inputs: costs, time and other resources.

Evaluate the overall outcomes, value for money and social impact achieved.

Profile clients

Build a central database of your clients (prospective, current and past) with their contact details, profile, background information and past history. TPTracker® will automatically link everything recorded to their record.

Profile programmes

Build a database of all your programmes; TPTracker® will link all the background information, events, engagements, inputs and outputs you record to them AND to the relevant client files.

Analyse clients

Track all the engagements and other interventions for an individual client and evaluate the impact on them with your choice of indicators (for binary outcomes such as ‘Back in work’) or star charts (for incremental changes such as ‘Level of self confidence’).

Analyse programmes

Use the on-screen reporting and analysis toolkit to interrogate individual events, programmes, funding sources, delivery partners, etc or any combination, to give you the reports you need.

Social valuation

Outcomes can be translated into social values to give you a ‘Quick View’ of the relative impact achieved. Use this to determine an approximate ‘ranking’ or those programmes worthy of more detailed evaluation.

Licence fees

TPTracker® is a web-based service which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.

We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker® and what they can see or do.

Your licence fee will be determined by (a) the database storage capacity you will need and (b) the package you choose.

CUSTOMER SURVEYS OPTION: You can add this option at any time, for managing multi-channel surveys (post, phone, SMS/Text, online or face to face) to gather and interpret your customers’ feedback. [See the ‘Customer Insight’ page for details of all that’s included]

AUTO UPDATE LINK: This option can be added to any of the above, and gives you the facility to link TPTracker® to your housing management system, so that the TPTracker® database can be automatically updated: adding new residents, archiving ex-residents and amending the personal details of current residents.

All prices shown are excluding VAT

Getting you started

Firstly, we want to get to know you so we really understand what you need, so we will come and spend a half day with you and your team, listening to what you want and sharing ideas with you. There will be no charge for this visit.

This will mean we can set your TPTracker® solution up for you in the best possible way, load your initial database for you and then offer the best possible advice about using it all.

You could then start to use TPTracker®, learning as you go from the in-built ‘how to’ guides; it is very really easy to find your way around. The Support Team is always there to help you when you need it.

However, we do recommend some on-site training, especially for larger organisations where different teams will be using different features and the database is linked to your own housing management system for regular updates. In this case, we usually recommend the following:

Half a day to check the automatic updating is set up and working, that you have all the fields you need in your database and that your local TPTracker administrator knows how to manage security settings and user access.

One day (usually following the above half day) to train up to 12 users. If you will have a lot of users, this could be used to ‘train the trainers’ so you can take things forward yourself, or we can add in extra days to train your teams for you, if you prefer.

Half a day extra if you have added the Customer Surveys option, to train the team members who will be creating questionnaires and managing feedback campaigns.

Our on-site training fees are £850 + VAT per day or £550 + VAT per half day, fully inclusive of all our expenses.

Continuing to support you

Your licence fee gives you free access to the TPTracker® Support Team during normal office hours: that’s 9 to 5 on Mondays to Thursdays and 9 to 4 on Fridays, excluding Bank Holidays. We are contactable by phone and email. Our team is solely there to support users of TPTracker® so they all have a good knowledge of best practice in the sector which they are happy to share.

Arranging a demo

So if you think TPTracker® may be able to help you and your teams, give us a call and we will arrange a visit to listen to what you need, suggest the options for you and give your team a demonstration. Just pick up the phone or email us:

08456 432 872 or info@arenapartnership.co.uk

For Community Support teams

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