Easy access to the details of each person in your database, including their contact details, personal profile, communication and engagement preferences, documents and tenant participation history.
Making it easy for you to keep them informed and comply with GDPR requirements: quickly selecting people from your database, contacting them in their preferred way and tracking the delivery of each message.
Invite participants based on their background and preferences, record their involvement, evaluate the impact and value for money of individual events or programmes and (if you wish) recognise or reward their involvement.
Quantify your outcomes and track them against Key Performance Indicators (you define them), but also build up a qualitative record with a storyboard of anecdotes and achievements.
TPTracker® is a web-based service which means you do not have to install anything on your hardware, just use any browser to access it securely. You can use any device – PC, laptop, tablet or smartphone – anywhere where you have internet access.
We charge an annual licence fee which covers your whole organisation, with no limit to the number of users; you control who has access to TPTracker® and what they can see or do.
Your licence fee will be determined by (a) the database storage capacity you will need and (b) the package you choose.
CUSTOMER SURVEYS OPTION: You can add this option at any time, for managing multi-channel surveys (post, phone, SMS/Text, online or face to face) to gather and interpret your customers’ feedback. [See the ‘Customer Insight’ page for details of all that’s included]
AUTO UPDATE LINK: This option can be added to any of the above, and gives you the facility to link TPTracker® to your housing management system, so that the TPTracker® database can be automatically updated: adding new residents, archiving ex-residents and amending the personal details of current residents.
All prices shown are excluding VAT
Getting you started
Firstly, we want to get to know you so we really understand what you need, so we will come and spend a half day with you and your team, listening to what you want and sharing ideas with you. There will be no charge for this visit.
This will mean we can set your TPTracker® solution up for you in the best possible way, load your initial database for you and then offer the best possible advice about using it all.
You could then start to use TPTracker®, learning as you go from the in-built ‘how to’ guides; it is really easy to find your way around. The Support Team is always there to help you when you need it.
However, we do recommend some on-site training, especially for larger organisations where different teams will be using different features and the database is linked to your own housing management system for regular updates. In this case, we usually recommend the following:
Half a day to check the automatic updating is set up and working, that you have all the fields you need in your database and that your local TPTracker administrator knows how to manage security settings and user access.
One day (usually following the above half day) to train up to 12 users. If you have a lot of users, this could be used to ‘train the trainers’ so you can take things forward yourself, or we can add in extra days to train your teams for you, if you prefer.
Half a day extra if you have added the Customer Surveys option, to train the team members who will be creating questionnaires and managing feedback campaigns.
Our on-site training fees are £850 + VAT per day or £550 + VAT per half day, fully inclusive of all our expenses.
Continuing to support you
Your licence fee gives you free access to the TPTracker® Support Team during normal office hours: that’s 9 to 5 on Mondays to Thursdays and 9 to 4 on Fridays, excluding Bank Holidays. We are contactable by phone or email. Our team is solely there to support users of TPTracker® so they all have a good knowledge of best practice in the sector which they are happy to share.
Arranging a demo
So if you think TPTracker® may be able to help you and your teams, give us a call and we will arrange a visit to listen to what you need, suggest the options for you and give your team a demonstration. Just pick up the phone or email us:
08456 432 872 or firstname.lastname@example.org