Choose between Post, Phone, SMS, Online or Face-to-Face methodologies for collecting your resident feedback; you can automatically select the preferred option for each person (if you know it) or offer them a choice. TPTracker® will collate all the responses together, whatever the method, or allow you to filter the data by method if you wish.
Use for Satisfaction, Transactional or Profiling surveys; ask TPTracker® to select a representative sample for you (e.g. for a STAR Survey) or specify exactly who you want to survey (e.g. those who have just had a repair completed).
Avoid survey fatigue
Because everything is linked to the core database, TPTracker® knows who has been sent what and when so can apply whatever rules you want to avoid over-surveying individual people.
Comply with GDPR Regulations
TPTracker® will automatically prevent you from selecting people who have ‘Unsubscribed’ from surveys or asked you not to use a specific methodology, avoiding the risk of accidentally breaching data protection rules.
Link responses to profiles
TPTracker® will automatically link responses to the respondent’s personal profile; if the response is confidential or anonymous, it will limit the profiling data so they can’t be identified.
If someone uses a survey response to request a call back, TPTracker® will automatically alert you so you can instantly follow up the contact without having to scour through all the data.
Collect ‘open’ feedback
You can publish an SMS number or a web address for people to leave feedback whenever they like; they won’t be identified (unless they leave their details) but you can use the TPTracker® analysis toolkit to monitor the responses.
The TPTracker® resident feedback package provides the complete toolkit for your organisation to manage all its own survey needs.
However, if you would prefer someone to do everything for you, as just a one-off for a specific survey or your whole programme, then this is a service which Arena Partnership can provide. MORE>>