A survey toolkit linked to your database of contacts and allowing you to offer a full range of survey methods with simple, on-screen reporting and analysis.
Choose between Post, Phone, SMS, Online or Face-to-Face methodologies; you can automatically select the preferred option for each person (if you know it) or offer them a choice. Surzle® will collate all the responses together, whatever the method, or allow you to filter the data by method if you wish.
Use for Satisfaction, Transactional or Profiling surveys; ask Surzle® to select a representative sample for you (e.g. for a general satisfaction survey) or specify exactly who you want to survey (e.g. those who have just completed a transaction).
Avoid survey fatigue
Because everything is linked to the core database, Surzle® knows who has been sent what and when so can apply whatever rules you want to avoid over-surveying individual people.
Comply with GDPR Regulations
Surzle® will automatically prevent you from selecting people who have ‘Unsubscribed’ from surveys or asked you not to use a specific methodology, avoiding the risk of accidentally breaching data protection rules.
Link responses to profiles
Surzle® will automatically link responses to the respondent’s personal profile; if the response is confidential or anonymous, it will limit the profiling data so they can’t be identified.
If someone uses a survey response to request a call back, Surzle® will automatically alert you so you can instantly follow up the contact without having to scour through all the data.
Collect ‘open’ feedback
You can publish an SMS number or a web address for people to leave feedback whenever they like; they won’t be identified (unless they leave their details) but you can use the Surzle® analysis toolkit to monitor the responses.