Surzle Survey Toolkit

An online survey toolkit for you to manage ALL your organisation's survey needs.

A survey toolkit linked to your database of contacts and allowing you to offer a full range of survey methods with simple, on-screen reporting and analysis.

Multi-method

Choose between Post, Phone, SMS, Online or Face-to-Face methodologies; you can automatically select the preferred option for each person (if you know it) or offer them a choice. Surzle® will collate all the responses together, whatever the method, or allow you to filter the data by method if you wish.

Select candidates

Use for Satisfaction, Transactional or Profiling surveys; ask Surzle® to select a representative sample for you (e.g. for a general satisfaction survey) or specify exactly who you want to survey (e.g. those who have just completed a transaction).

Avoid survey fatigue

Because everything is linked to the core database, Surzle® knows who has been sent what and when so can apply whatever rules you want to avoid over-surveying individual people.

Comply with GDPR Regulations

Surzle® will automatically prevent you from selecting people who have ‘Unsubscribed’ from surveys or asked you not to use a specific methodology, avoiding the risk of accidentally breaching data protection rules.

Link responses to profiles

Surzle® will automatically link responses to the respondent’s personal profile; if the response is confidential or anonymous, it will limit the profiling data so they can’t be identified.

Alert you

If someone uses a survey response to request a call back, Surzle® will automatically alert you so you can instantly follow up the contact without having to scour through all the data.

Collect ‘open’ feedback

You can publish an SMS number or a web address for people to leave feedback whenever they like; they won’t be identified (unless they leave their details) but you can use the Surzle® analysis toolkit to monitor the responses.

 

Surzle Survey Toolkit

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