Linked to your database of contacts and allowing you to offer a full range of survey methods with a simple, on-screen reporting and analysis toolkit.
Choose between Post, Phone, SMS, Online or Face-to-Face methodologies; you can automatically select the preferred option for each person (if you know it) or offer them a choice. Surzle will collate all the responses together, whatever the method, or allow you to filter the data by method if you wish.
Use for Satisfaction, Transactional or Profiling surveys; ask Surzle to select a representative sample for you (e.g. for a general satisfaction survey) or specify exactly who you want to survey (e.g. those who have just completed a transaction).
Avoid survey fatigue
Because everything is linked to the core database, Surzle knows who has been sent what and when so can apply whatever rules you want to avoid over-surveying individual people.
Comply with GDPR Regulations
Surzle will automatically prevent you from selecting people who have ‘Unsubscribed’ from surveys or asked you not to use a specific methodology, avoiding the risk of accidentally breaching data protection rules.
Link responses to profiles
Surzle will automatically link responses to the respondent’s personal profile; if the response is confidential or anonymous, it will limit the profiling data so they can’t be identified.
If someone uses a survey response to request a call back, Surzle will automatically alert you so you can instantly follow up the contact without having to scour through all the data.
Collect ‘open’ feedback
You can publish an SMS number or a web address for people to leave feedback whenever they like; they won’t be identified (unless they leave their details) but you can use the Surzle analysis toolkit to monitor the responses.