If one of the TPTracker standard packages does not exactly fit your needs, the TPTracker® CUSTOM package allows you to select the exact functionality you need to fit your budget.
CONTACTS MODULE [Core]
Every TPTracker® CUSTOM package includes a database of contacts to which all other modules are linked and which can be regularly updated from an existing core database if required. Front-line staff love the really easy access this provides:
- Look up contacts
- Profile different groups
- Search for records
- Track engagement histories
EVENTS MODULE [Optional]
Use the ‘Events‘ option to manage and evaluate your customer involvement activities:
- Who participates in what, when and for how long
- The costs and staff time involved in running each programme or event
- Inputs from other partner organisations
- The impact on your organisation – service improvement, cost reduction, greater insight etc.
- The impact on participants – improved knowledge, skills, self confidence and well-being, which can be translated into social value and a return on investment can be obtained.
SUPPORT MODULE [Optional]
Use the ‘Support‘ option to manage and evaluate your programmes of community or personal support:
- Track the intervention journey for each client and evaluate their incremental impact
- Consolidate the impact measurements for clients within one or more programmes
- Add other key indicator measurements and translate all outputs into social values
- Track the costs, staff time and partner contributions to running each programme
- Evaluate the overall impact and return of each programme or group of programmes
COMMUNICATIONS MODULE [Optional]
Add the ‘Communications‘ upgrade to send emails and text messages to your contacts, participants or clients or create mailing lists:
- TPTracker® knows who is involved in what, making it easy to select different groups
- Methods of communication can be linked to individual preferences
- Records are automatically added to each contact’s personal file
- TPTracker® records the message outcomes and identifies incorrect phone numbers or email addresses
SURVEYS MODULE [Optional]
Use the ‘Feedback‘ option to manage and evaluate your customer insight programmes:
- Conduct surveys using any combination of post, phone, SMS, online or face-to-face
- Use your contacts’ preferred methodologies and avoid ‘survey fatigue’
- Get TPTracker® to select representative samples from the database or upload target lists
- Set up automated alerts if respondents request you contact them
- Full range of analysis tools available: graphs, tables, cross-tabulations, downloads etc.
To book a free TPTracker® demonstration either at your office or online, email: email@example.com or call 01603 813932.
Alternatively, find out more by downloading the TPTracker® CUSTOM brochure.